Frequently Asked Questions
Everything you need to know about shopping with Cellumove.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard domestic shipping usually takes 3-7 business days, while international shipping can take 7-14 business days depending on your location.
How can I track my order status?
Once your order has shipped, you will receive an email confirmation containing a unique tracking number and a link to monitor your package's progress in real-time.
What is your return and exchange policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition. Please contact our support team to initiate a return or exchange.
Which payment methods do you accept?
Cellumove accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay to ensure a secure and convenient checkout experience.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the customer.
How can I contact customer support?
Our dedicated support team is available via email at support@cellumove.com or through our live chat feature on the website from Monday to Friday, 9 AM to 5 PM EST.